Responsible Gaming

Changing the reality check limit

A Reality Check is put in place to remind you how long you have been playing on PARX casino and how much you have spent in your active session. By default, you will have this message displayed every hour, however if you wish for this to display more frequently, then you are able to configure this easily in your account. To change the Reality Check time, please login and go to the My Account section: Select the 'Limits' option from the menu on the left hand side. Scroll on the page ...

What tools are there to help me manage my play?

As part of our commitment to Responsible Gaming, we offer a variety of ways to help you manage your play: - Player limits: If you'd like to continue to use the betPARX app/website, but want to limit how you interact, you can self-impose certain product-related restrictions. These restrictions may include limits on deposits, wagers, and time spent on our website/app. - Time out/Cool off period: If you're a Sportsbook and/or Casino player and you'd like to temporarily stop betting on...

Gambling Problem?

If you think that you may have a Gambling Problem, then we advise you to visit the Pennsylvania Gaming Control Board (https://responsibleplay.pa.gov/) website and take a Self-Test. (https://responsibleplay.pa.gov/do-i-have-a-gambling-problem/) Signs of Problem Gambling Is someone you know…? - Preoccupied with gambling (i.e. reliving past gambling experiences, planning the next venture, or thinking of ways to get money with which to gamble). - Secretive about his/her gambling ha...

How do I set a Timeout/Cool-off period?

If you need a cooling off period from gaming, you can choose our self-suspend Timeout action. Please be aware that the self-suspension has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please Contact Customer Service (https://helpcenter.pa.betparx.com/) should you want your funds returned during that period. The account will be automatically re-enabled after the selected time period has expired. To set a Timeout/Cool-Off Period, login to your ...

How do I set a deposit limit?

You can set a maximum Deposit Limit you can deposit during a day, a week or a month. This means you are always in control of your money and the maximum amount you are willing to spend. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after 24 hours has passed since your request and then will automatically change on your account. To set a Deposit Limit, login to your account then n...

How do I set a wager/bet limit?

You can set daily, weekly or monthly Wager/Bet Limits, which prevent you from being able to wager more than a specified amount during the selected time period. To do so, simply enter the maximum amount you want to be able to wager over the specified timeframe and submit your request. If valid, your wager limit will be instantly applied to your account. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not bec...

How do I set a loss limit?

You can set daily, weekly or monthly Loss Limits, which will prevent you from being able to lose more than a specified amount during the specified period. When a player selects a loss limit, the limit will be instantly applied to the account. If the player exceeds their limit within, they will receive an error message and will not be able to continue to play. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will ...

How do I set a login limit?

You can set a limit on the number of hours per day that you will be able to play on betPARX. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on betPARX and submit your request. If valid, your login time limit will be instantly applied to your account. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after 24 hours has passed since you...

How do I know what limits have been set on my account?

To view the limits you’ve already set up in your account, login to your account then navigate to ‘My Account’ tab (Locations: on PC/Mac: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu).

How do I enroll in self-exclusion?

Self-exclusion means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). A person who has enrolled in Internet Gaming self-exclusion, has otherwise been excluded from Internet Gaming or prohibited from certain Internet Gaming activities and individuals who are under the age of 21, shall not participate in Internet Gaming activities and will have their w...

How do I close my account?

If you wish to close your account, please Contact Customer Service (https://helpcenter.pa.betparx.com/).