Bet Settlement
Why is my bet still open?
Like other Sportsbooks, we rely on the official statistics and results. This includes leagues like the NFL, NBA, and MLB to name a few. We work very hard to make sure that players receive their winnings as fast as possible, however, delays can happen for a variety of reasons.
Here are some common reasons why your bet may still be open:
- The event hasn’t started or finished yet
- Settlement is delayed because results are yet to be confirmed by official sources
- There is a large number of bets that need to be settled
However, if the event you are betting on ended more than 60 minutes ago and your bet is still open, please contact Contact Customer Service and send us your bet slip number so we can take a look.
What is a bet resettlement?
A bet resettlement is when the settlement status of your bet (win, loss, void) is modified due to previously being settled incorrectly. This can result in either a debiting of, or crediting to your account.
Below are some examples of potential resettlement situations:
- If your bet is incorrectly settled as a “win”, your account has been credited with winnings in error. If that bet is resettled to “void”, the incorrectly credited winnings will be debited from your account and the stake will be credited to your account. If that bet is resettled as a “loss”, the incorrectly credited winnings and stake will be debited from your account.
- If your bet is incorrectly settled as a “void”, your account has been credited with the amount of your stake in error. If your bet is resettled as a “win”, you will be credited with the amount you stood to win from the bet, minus your stake, which remained in your account. If your bet is resettled as a “loss”, your stake will be debited from your account.
- If your bet is incorrectly settled as a loss, your stake has been debited from your account in error. If your bet is resettled as a “win”, you will be credited with the amount you stood to win from the bet. If your bet is resettled as a “void” you will be credited with your stake.
Promotions
If you participated in a Sports promotion and are waiting on the issuance of a Sports Bonus Bet, Profit Boost, etc. We advise you to first check the Terms and Conditions of the promotion that you participated in.
For Betting Rules, limits, and terms of agreement please view our Sportsbook’s House Rules. This set of terms and conditions, also known as house rules governs the use of the betPARX Sportsbook of Greenwood Gaming, together with betPARX's general Terms & Conditions (the “Terms”).