Why is my account frozen/suspended?

Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. 

If your account was frozen due to too many failed password attempts, you may want to change it to avoid further inconvenience.

You can do so by clicking "Forgot Password?" on the Login screen

 

 

When this occurs, you will be sent an email that contains a button to unfreeze your account. Simply locate the email sent, and click the button. You will see a confirmation popup once your account is unfrozen. 

 

You will see a confirmation popup once your account is unfrozen. 

 

In certain circumstances, our Payments & Security team may lock your account. Please check your email to find out what is needed to unlock your account.