Account Overview

Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net...

How do I check my account balances?

Balances can be tricky to understand, especially when you've entered into a promotion. - To do a quick casino balance check, click on the balances button at the top of your screen to see your restricted, bonus, and withdrawable balance. - For a more detailed breakdown of your balance, you can either click the My Balances icon from the quick balances section, or you can go to My Account >> My Balances - Hovering over the question mark next to each balance will provide a...

How do I change my Password?

Forgot Password (#forgot) Change Current Password (#change) Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a red link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new passw...

I don't remember my Password, what can I do?

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upp...

What do I use to login to my account?

If you had an account with us previously, that account came over with our transition to the new PA betPARX platform, then you can login in with your username and password as normal! If you registered an account with us when we had already moved to the PA betPARX platform, you will use the email address you registered your account with as the 'Username' and the password that you created upon registration.

Login Confirmation Email (Disable/Enable)

To enable or disable login confirmation email, please login and go to the My Account section: From there, on the profile page scroll down to the section labeled "Notification on Successful Login" Here you can select to enable or disable the email notification on successful login. Make sure to select 'submit' once you have toggled the button to whichever setting you desire. ------------------------------------------------------------------------------------------------------------...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. How to Opt-Out of Direct Marketing If you prefer that we stop including you in our direct marketing, you may notify us in one of the following ways: - Emails: Click “unsubscribe” in t...

What is Two-Factor Authentication and how does it work?

Two-Factor / Multi-Factor Authentication / 2FA / MFA At betPARX, the security of your account is important to us. Starting September 1, 2022, in accordance with PGCB regulations, your account is required to receive Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) codes for login which are required to be sent through SMS text message to a mobile phone number. What is Multi-Factor (MFA) / Two-Factor Authentication (2FA)? MFA or 2FA is an authentication method that requi...

What statements are available and how can I access them?

You are able to see a detailed view of both your Game History and Bonus History within the My Account section. In addition, we offer an exportable combined table of Gaming History and Banking History located in the Transactions section of My Account. Login to your account then navigate to the ‘My Account’ tab (Locations - Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). The Game History section allows you to see details regarding your Casino gameplay. Filter by yo...

How do I change my Personal Account information?

If you want to change your personal information - please Contact Customer Service (https://helpcenter.pa.betparx.com/).

Why is my account suspended?

Player Accounts may freeze for a variety of reasons , but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. When this occurs, you will be sent an email that contains a button to unfreeze your account. Simply locate the email sent, and click the button. You will see a confirmation popup once your account is unfrozen. You will see a confirmation popup once your account is unfrozen. In certain circumstances, our Payments & Security team ma...

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Click here to upload your documents to our Secure Server. (https://parxcasino.com/upload/?id=pa) NOTES: - If you have multiple files uploaded, they must be uploaded one (1) file at a time. - IF YOU ARE ON A MOBILE WEB BROWSER YOU WILL NEED TO SET YOUR BROWSER TO DESKTOP VIEW! ...

What is a W-2G and why did I receive it?

- Winnings that meet certain state or federal thresholds must be reported to the IRS for tax purposes. There may be tax withheld from your winnings, depending on how much you’ve won, and what game you were playing. - NOTE: W-2G forms report ONLY Winnings from your betPARX Online Account - If you need a W-2G form for your play in the Physical Casino, please contact Customer Service or consult with a qualified Tax Advisor - Learn more about the IRS's taxable reporting crite...

What is Xclub?

The Xclub is our loyalty program at the land based casino. You can earn new member offers, free slot play, sweepstakes entries, points, perks and more while you play online! To learn more about the these rewards, please navigate to the Xclub page. Joining is simple, simply fill out the registration form (https://www.parxcasino.com/xclub) online and pick the card up at Parx Casino!

How do I sign up for Xclub?

Joining is simple, simply fill out the registration form online (https://www.parxcasino.com/xclub) and pick the card up at the Player Services booth of Parx Casino

I Forgot My Xclub 4-Digit Pin Number

In order to reset your Xclub pin, please go to the Player Services Booth at Parx Casino with your Xclub card and a Photo ID.