Account Overview

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Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net ...

How do I change my Personal Account information?

You are able to change your Personal Information depending on what you are trying to change. The Personal Information that patrons are able to change themselves is their Cell Phone number as well as their E-mail Address. Any other changes to your account information that you would like to change would require you to contact Customer Service. Changing your Phone Number or E-mail Address 1. Login to your betPARX account and click the tab in the top right called 'My Account' 2. Clicking on 'My A...

Why is my account frozen/suspended?

Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. If your account was frozen due to too many failed password attempts, you may want to change it to avoid further inconvenience. You can do so by clicking "[Forgot Password?](https://www.pa.betparx.com/forgot-password)" on the Login screen When this occurs, you will be sent an email that contains a button to unfreeze your account. Simply loca...

What is Two-Factor Authentication and how does it work?

Two-Factor / Multi-Factor Authentication / 2FA / MFA At betPARX, the security of your account is important to us. In following PGCB regulations, your account is required to receive Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) codes for login which are required to be sent through SMS text message to a mobile phone number. What is Multi-Factor (MFA) / Two-Factor Authentication (2FA)? MFA or 2FA is an authentication method that requires the user to provide two or more veri...

Login Confirmation Email (Disable/Enable)

To enable or disable login confirmation email, please login and go to the My Account section: From there, on the profile page scroll down to the section labeled "Notification on Successful Login" Here you can select to enable or disable the email notification on successful login. Make sure to select 'submit' once you have toggled the button to whichever setting you desire. -------------------------------------------------------------------------------------------------------------------------...

How do I change my Password?

Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a red link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new password. Please note your password must contain at least 1 letter, 1...

What is a W-2G and why did I receive it?

Winnings that meet certain state or federal thresholds must be reported to the IRS for tax purposes. There may be tax withheld from your winnings, depending on how much you’ve won, and what game you were playing. Learn more about the [IRS's taxable reporting criteria for gambling winnings and IRS Form W-2G used to report income related to gambling](https://www.irs.gov/forms-pubs/about-form-w2g). NOTE: W-2G forms report ONLY Winnings from your betPARX Online Account - If you need a W-2G form f...

I don't remember my Password, what can I do?

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upper ca...

What is the XClub?

The XClub is our loyalty program at the land based casino. You can earn new member offers, bonus slot play, sweepstakes entries, points, perks and more while you play at Parx Casino! To learn more about the these rewards, please navigate to the Xclub page. Joining is simple, simply fill out the [registration form](https://www.parxcasino.com/bensalem/xclub) online and pick the card up at Parx Casino! [Interested in Online XClub?](https://helpcenter.pa.betparx.com/052790-XClub-Loyalty-Program) ...

How do I change my Email and/or Phone Number in my account?

If, for any reason, your contact information needs to be changed, then you can change it in your account by going to: - My Account >>> Profile >>> My Details Note: Make sure that you are typing the correct Phone Number and Email Format. A typo in either of these fields could lead to problems logging in in the future.

How do I sign up for Xclub?

Joining is simple, simply fill out the[registration form online](https://www.parxcasino.com/xclub) and pick the card up at the Player Services booth of Parx Casino. If you are looking for information on our Online XClub, then as long as you have a verified account, you can start earning points! Visit our Help Center Article for more information: https://helpcenter.pa.betparx.com/052790-XClub-Loyalty-Program

I Forgot My Xclub 4-Digit Pin Number

In order to reset your Xclub pin, please go to the Player Services Booth at Parx Casino with your Xclub card and a Photo ID.

What do I use to login to my account?

If you had an account with us previously (prior to March 2022), that account came over with our transition to the new PA betPARX platform, then you can login in with your username and password as normal! If you registered an account with us when we had already moved to the PA betPARX platform, you will use the email address you registered your account with as the 'Username' and the password that you created upon registration. Still can't get logged in? Try changing your password* - Go to http...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. Marketing Communications Disabled Marketing Communications Enabled How to Opt-out of Direct Marketing: If you prefer that we stop including you in our direct marketing, you may notify us in one...

How do I check my account balances?

Your account balances may be confusing you and that's alright! Here's a quick explanation for you so you can get back to playing. [What do my Casino Balances mean?](https://helpcenter.pa.betparx.com/647166-What-do-my-Casino-Balances-mean) [What do my Sportsbook Balances mean?](https://helpcenter.pa.betparx.com/528867-What-do-my-Sportsbook-Balances-mean) [How to view your Sportsbook Balances](https://helpcenter.pa.betparx.com/225632-How-to-view-your-Sportsbook-Balances-) You can find your Spo...

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: If Customer Support asked you to submit documents as part of an Account update [CLICK HERE](https://www.betparx.com/upload/?id=pasupport) If our Payments Team requested docs as part of the Withdrawal process [CLICK HERE](https://www.betparx.com/upload/?id=pa) If our Payments Team asked you to ...

I also have an NJ betPARX account, will I be able to access it through the new PA betPARX?

At this time, no you cannot access your New Jersey betPARX Account through the betPARX PA app/website. We have different apps for each jurisdiction that we operate in (PA/MI/NJ/MD/OH). You can download our app using the links below: [iOS](https://apps.apple.com/us/app/betparx-pa/id1605805308) [Android](https://play.google.com/store/apps/details?id=com.parxcasino.pa.app.play.us) Or you can sign up on Web here: https://pa.betparx.com/register

What statements are available and how can I access them?

You are able to see a detailed view of both your Game History and Bonus History within the My Account section. In addition, we offer an exportable combined table of Gaming History and Banking History located in the Transactions section of My Account. Login to your account then navigate to the ‘My Account’ tab (Locations - Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). The Game History section allows you to see details regarding your Casino gameplay. Filter by your...

What tools does betPARX offer to help players gamble responsibly?

Responsible Gaming is very important to us here at betPARX and if you need to speak with someone right now, please call the National Problem Gambling Hotline at 1-800GAMBLER. While we encourage players to Gamble Responsibly, we recognize that some people may require additional help to make sure they are gambling within their means and in a responsible manner. As part of our commitment to Responsible Gaming, we offer a variety of ways to help you manage your play: - Player limits: If you'd lik...

How do I Unsubscribe/Subscribe to Notifications and other Messaging?

If you have decided you would no longer like to receive messaging on the betPARX App or Website, then follow the directions below. What you can unsubscribe from: - Non-Promotional Messaging - Promotional Messaging - Login Notifications The image above shows what it looks like to be opted in to receive ALL messaging. - An Opt-in will display as green - An Opt-out will display as gray - To receive no Promotional Offers >>> Toggle off the Select all option - To receive only...

Where is the What's New section?

To find out What's New to the betPARX Online Sportsbook & Casino, all you need to do is go to your Profile and look under the Help Center Section for the Page titled "What's New". Look here for updates on new features, games, promotions, etc.