If you are experiencing technical difficulties with our site or app, we suggest going through some troubleshooting steps as outlined below.
- Check your WiFi connection and make sure you have strong WiFi
- Clear cache & cookies (device/app)
- Log out and then back in again
- Restart your device
- Uninstall and reinstall the app
If you're still having issues, our Customer Support Team is happy to help.
Before contacting, we ask that you submit a ticket using the information below so that we can best help you:
- What was the exact error message you are getting?
- Are you able to get a screenshot? (this helps us when needing to raise with other departments)
- Describe your journey, page by page so we can attempt to follow it with you.
- Were you on our website, app, or mobile web?
- What is the exact device you are using?
- What browser are you using?
- Are you able to send a video of the issue?
The more information you provide, the better we will be able to understand the issue that you are experiencing, and help you get back in the game!